Northumberland Tourism


Making Your Business Accessible

The Province of Ontario is committed to delivering excellent customer service and high quality accessible services, and to helping make Ontario an accessible province.

The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) laid the foundation to meet the goal of building an accessible province by 2025. Under the act, Ontario is developing standards that will remove the barriers faced by people with disabilities.

For additional resources on accessibility:

Compliance information for Ontario customer service businesses 

AODA Accessibility Standards for Customer Service [O. Reg. 429/07]

Ontarians with Disabilities Act, 2001

Please note: Many individuals and companies are now offering consulting services on accessibility matters including compliance with the requirements of the Accessibility for Ontarians with Disabilities Act and the standards.

The Accessibility Directorate of Ontario, the Ministry of Community and Social Services, and the Government of Ontario do not endorse any accessibility consultant, including their advice, opinions or recommendations. Relying on them is at your own risk.