Making Your Business Accessible

The Province of Ontario is committed to delivering high quality accessible services, and to helping make Ontario an accessible province.

The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) laid the foundation to meet the goal of building an accessible province by 2025. Under the act, Ontario is developing standards that will remove the barriers faced by people with disabilities.

Additional Resources 

Compliance information for Ontario customer service businesses.

AODA Accessibility Standards for Customer Service [O. Reg. 429/07]

Ontarians with Disabilities Act, 2001

Please note: Many individuals and companies offer consulting services on accessibility matters, including compliance with the requirements of the Accessibility for Ontarians with Disabilities Act and the standards.

The Accessibility Directorate of Ontario, the Ministry of Community and Social Services, and the Government of Ontario do not endorse any accessibility consultant, including their advice, opinions or recommendations. Relying on them is at your own risk.